Job Vacancy Contact Centre Manager with Badenoch & Clark
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| Our client is a Housing Association providing help and support to their local community. They have an exciting opportunity enhancing and managing the contact centre service, and providing support and influence moving forwards in preparation for an inspection. Main Duties: •Working closely with the Business Development team to raise the profile and reputation of the organisation •To record and report on performance, ensuring a culture of customer care and continuous improvement •To advise the Board and Senior Management Team as appropriate, with regards to the development and service delivery of the Contact Centre •Evaluate the performance of the team and identify appropriate training and development opportunities for staff •Develop plans and strategies to deliver service improvement and customer satisfaction Key Requirements: •Demonstrable skills and experience in people management •Customer care orientated and dedicated to the provision of a quality service •Excellent communication, negotiation and networking skills •Ability to identify risks to the organisation and ensure that arrangements are put in place Our Client has requested that only candidates with a Housing knowledge/background and Contact centre management experience will be considered. This is a 3 month temporary role with a strong possibility of an extension so if you have the required experience and interested in this then please email your CV to louise.cartwright@badenochandclark.com Badenoch & Clark is acting as an Employment Agency in relation to this vacancy. |
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| Skills: | N/A | |||||||||||||||
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| Experience (year): | Unspecified | |||||||||||||||
| Benefits and Other Informations: | Holiday Pay | |||||||||||||||
