Job Vacancy Senior Customer Service Advisor with Quest Consulting (Recruitment) Ltd
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| This is a fantastic opportunity to join a new venture where your career has the potential to rapidly develop. Our client is launching a new breakdown / recovery service which will provide 24/7 cover 365 days a year. Initially we are looking for motivated and ambitious individuals who have experience in a similar industry and is eager to take a more senior role within a company. Immediate interviews are available and start dates can be agreed asap (subject to your availability) and your working hours will initially be Monday – Friday office hours. The 24/7 cover commences in November and so at this stage we are looking for flexibility with your hours following a shift pattern of 4 days on 4 days off and you will work full weeks of either days, evenings or nights on a rota basis. Responsibilities: • To initially be involved in the final stages of systems testing and recruitment. • To take full details of the breakdown, establish the driver's entitlements and requirements, and pass to an appropriate garage for recovery. • To answer telephone calls regarding the member's current policy, and answer queries relating to policy details • To constantly maintain and update product knowledge, and to work in partnership with other Departments and agencies to ensure optimum service delivery • To use own initiative and judgment where appropriate, providing outcomes and solutions for customers • To be able to recognise and act sensitively in cases of potential risk or high priority • To be aware of and adhere to the principles of service standards in all aspects of customer contact, and to consistently achieve good customer satisfaction • To undertake and complete administrative procedures within the Contact Centre as required • To ensure effective and efficient input to recording systems, and assist in the development of new and existing processes and technology • To handle escalated calls or more technical referrals • To provide ongoing coaching and training to the team |
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| Experience (year): | Unspecified | |||||||||||||||
| Benefits and Other Informations: | excellent benefits available, bonus and shift allowances | |||||||||||||||
