Job Vacancy Call Centre Manager with d2 recruitment
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| Our Client, a large service company, due to continued expansion is looking to recruit an experienced Call Centre Manager. Our client is looking for an experienced and highly motivated call centre manager who has led and made decisions that have ultimately impacted on the overall profitability of the organisation. Your role will be the management of both inbound and outbound call centre sales and service, being directly responsible for teams achieving their KPI's and delivering on company expectations. You will also be responsible for the morale, motivation and good working practices of a team of team managers and their call centre advisors. You will be a results driven individual with a strong character, who will continually seek to improve the call centre processes and procedures. Key Responsibilities Direct line management of departmental Team Managers Identify negative productivity and constantly strategise to implement improvement procedures Liaise with non-operational teams including training and recruitment to plan and manage the deployment of resources to maintain a skilled and effective workforce Achievement of team and departmental objectives Regularly review the activities of the department Team morale/motivation and development Ensure all necessary coaching, 1:2:1's and individual feedback sessions are being completed To develop existing managers and team members Manage own performance and personal development Key Skills Excellent people management and communication skills Extensive experience of leading a team/teams in a similar environment with proven results Strategic thinking with excellent analytical and problem solving skills Strong organisational skills with proven time management skills Excellent leadership skills Motivated, pro-active and enthusiastic In return the company offers a good basic salary and bonus package along with an excellent working environment and free car parking. If you feel you have what it takes, and are looking for a new opportunity, contact Darren Tickle at d2 recruitment for an exploratory discussion on 01257 471 400, or forward a current CV detailing recent achievements to darren.tickle@d2recruitment.co.uk |
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| Skills: | N/A | |||||||||||||||
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| Experience (year): | Unspecified | |||||||||||||||
| Benefits and Other Informations: | package | |||||||||||||||
