Income Officer – Full Time – Stoke Pound

Income Officer – Social Housing

* Pay: £19.00 per hour PAYE or £25.00 per hour Umbrella
Salary equivalent: Approximately £37,000 per annum
Hours: Monday–Friday, 9am–5pm
Location: Bromsgrove, B60

* Travel: Full UK Drivers license and access to a vehicle is required.

* Compliance: Standard DBS is required.

* Experience: Ideal candidate should have court level experience.
Contract: Temporary sickness cover for up to three months with potential to an extension.

We are recruiting an experienced Income Officer to join a well-established social housing provider on a temporary basis, covering staff sickness for up to three months.

The role will initially be office-based. Once you are familiar with the organisation’s processes, there may be the opportunity to work from home two to three days per week.

Key responsibilities:

* Managing a portfolio of rent accounts and taking timely action to recover arrears.

* Contacting customers and agreeing realistic repayment arrangements.

* Providing advice on benefits, Universal Credit and financial support.

* Supporting customers to sustain their tenancies.

* Preparing arrears correspondence, legal notices, witness statements and court documentation.

* Attending court and supporting or presenting rent-arrears cases at hearings.

* Undertaking occasional home visits across Bromsgrove and the surrounding areas.

* Maintaining accurate case notes and monitoring repayment arrangements and court orders.

* Working with Housing, Tenancy Sustainment, Benefits and Finance teams.

* Using Aareon QL and Mobysoft RentSense to manage and prioritise cases.

About you:

* Previous income management or rent-arrears experience within social housing.

* Previous court attendance experience relating to rent-arrears cases.

* Good knowledge of arrears recovery, pre-action protocols and possession proceedings.

* Strong customer service, communication and negotiation skills.

* Experience managing a busy and varied caseload.

* Experience using Aareon QL and Mobysoft RentSense is highly desirable.

* Able to travel occasionally for home visits and court attendance.

Please apply with an up-to-date CV outlining your recent social-housing income management, court attendance and systems experience.

Income Officer – Rent Arrears Officer – Income Management – Rent Recovery Officer – Housing Officer – Social Housing – Housing Association – Tenancy Sustainment – Rent Collection – Arrears Recovery – Court Attendance – Possession Proceedings – Pre-Action Protocol – Universal Credit – Welfare Benefits – Financial Inclusion – Aareon QL – Mobysoft RentSense – Housing Management – Home Visits – Customer Service – Vulnerable Customers – Bromsgrove – Worcestershire – Redditch – Kidderminster – Birmingham – West Midlands

Salary: £19 – £25/hour

Job Type: Contract, Temporary

Location: B60, Stoke Pound, Worcestershire