1st Line Technician – Full Time –

IT

Our reputable client based in Reigate is seeking a 1st Line Technician, to join their team on a permanent basis.

My client offers an excellent working environment and clear progression opportunities. MFK Recruitment has recruited 9 candidates to this company over the past 2 years. One candidate joined as a 1st Line Technician and has progressed into Service Desk Lead within 18 months! So, the progression opportunity is certainly there if you are keen.

For this 1st Line Technician role, you will be required to visit my clients, there will be a mixture of working at their HQ, some local travel involved to customer’s sites and also the opportunity for remote working.

1st Line Technician main responsibilities:

* To manage all incidents and customer requests from receipt to resolution and closure

* To ensure service level agreement standards are met

* To resolve incidents escalated from 1st line support team

* To promptly complete any admin paperwork and documentation

* Keep accurate records of all site information using IT Service Management tools

* Promote best practices and adhere to change control process

* Accurately plan and organise a working week

* Review scorecard weekly with Team Lead & or Manager

1st Line Technician knowledge/experience required:

* Experience in service delivery environment

* Proven experience of delivering to SLA’s.

* Proven experience in excellent customer service

* Demonstrated understanding of technical troubleshooting and fault finding.

You must have a UK driving license and vehicle, for this position.

Salary: £24000 – £25000/annum

Job Type: Permanent

Location: RH2, Reigate, Surrey

To apply for this job please visit www.cv-library.co.uk.

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