Customer Project Coordinator – Full Time –

Customer Services

Are you energetic, and keen to grow a career in Project Management with a fast growing software company where you will have genuine and immediate opportunity to quickly develop a career?

You may be starting out your career in Project Management after graduation, or have a few years experience under your belt already and be looking to grow, or have many years experience and seeking a fresh challenge.Either way, we would love to hear from you and talk to you about the role and where you would like to take your career within the business.

This role is working in a fast paced company offering software products to a global client base, and you will undertaken various exciting projects with various customers and be given the opportunity to shine and develop but also receive relevant training in areas of the product you will be unfamiliar with.

Objective of Role

To ensure timely delivery of software products and modules in accordance with customer contractual requirements in a fast paced and innovative environment


-Reports to Head of Operations

-Direct regular contact with new and existing customers

-Occasional travel to customer sites when required

Job Scope

Project Management

-Small to medium sized projects

-Analyse and document initial scope of project via Statement of Works/ SOW

-Assign owners and responsibilities across tasks

-Highlight risks & assumptions throughout the project

-Define clear project objectives with clients and colleagues

-Ensure key success criteria is detailed for each client rollout

-Compile project plan tasks and dates

-Communicate plans to all relevant parties

-Monitor and ensure efficient, timely project delivery to a high standard

Project Quality

-All project deliverables must meet customer expectations

-Strong communication is key to this role

-You will ensure all relevant risks and issues are communicated correctly against PMO process

-Progress reports produced for customer projects

-Project tracker owner to provide customer updates on progress

-Supporting team members, internal colleagues and clients with ad hoc requests

Work Organisation

-Effective prioritisation and meeting deadlines

-Excellent organisation of shared PMO area

-Reporting on customer progress on project delivery trackers

-Proactive, customer focused attitude


-Preferably Degree level but not essential

Proven Experience and Qualities

-Working knowledge of Prince2/ Agile methodology and project management principles would be an advantage but not essential

-Experience of using Trello and Zendesk advantageous but not essential

-Demonstrable organisational skills

-Excellent communication skills are essential

-Proactive, can-do attitude in a lively team environment

Salary: £20000 – £24000/annum + Excellent Benefits + Career

Job Type: Permanent

Location: Manchester, Greater Manchester

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