Customer Services
Customer Care Specialist
Edinburgh | Hybrid Working | Full Time | September Start | £27,042 + Bonus + Excellent Benefits
Do you take pride in delivering outstanding customer service and seeing things through to the very end?
We’re looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media.
What you’ll do:
? Support customers across multiple communication channels.
? Take ownership of enquiries from first contact to resolution
? Build trust through clear, professional communication
? Investigate customer queries and deliver the right outcome
? Work collaboratively in a fast-paced environment where every interaction matters
We’re looking for someone who:
? Has excellent written and verbal communication skills
? Has a genuine passion for helping people
? Takes ownership and accountability
? Can think on their feet and make informed decisions
? Thrives in a busy, customer-focused environment
Why you’ll love this role:
? Hybrid working after your training period (3 days office/ 2 days home)
? Bonus Opportunities
?31 days holiday including your birthday
? Supportive and collaborative team environment
? A role where your contribution genuinely impacts customer satisfaction
Experience Required:
We’re looking for someone with a strong customer service background. Experience in a contact centre or omni-channel setting is a bonus, but not essential.
If you’re passionate about delivering exceptional customer experiences and want to join a business where every interaction makes a difference, we’d love to hear from you.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Salary: £27042/annum
Job Type: Permanent
Location: Edinburgh
To apply for this job please visit www.cv-library.co.uk.