Customer Service Advisor, Service Desk Advisor, Mon-Fri – Full Time –

  • Permanent
  • Oxfordshire
  • Salary: £20000 - £26000/annum

Customer Services

Customer Service Advisor, Service Desk Advisor, Mon-Fri : £20 – 26k basic salary. Rapidly expanding business offering fantastic career progression opportunities.

Overall Job Purpose:
Providing core administrative functions to support the work of the business. Ensuring
efficient and effective support is provided and that business needs are
prioritised and managed effectively.

Duties & Responsibilities:

Customers Services Support:
*Communication with customers taking orders, queries, complaints, via phone, email, and salesforce.
*Order processing.
*Communication with relevant supply division.
*Ensure required feedback to customers is completed within the set time frames.
*Prepare reports and letters for customers as required.
*Ensure KPI and SLA’s are met within the agreed timeframes.

Reception Support:
*Support main reception activities.
*Meet and greet visitors and ensure health and safety procedures are observed.
*Communicate the arrival of visitors to the relevant person.
*Sign for deliveries
*Maintain personal files by filing and scanning daily paperwork.
*Processing of stationery orders.

Production & Operations Support
*Communication with relevant production divisions and managers as required.
*Produce productivity data on a weekly basis.
*File and review active ISO procedures.
*Maintain order fulfilment data.
*Prepare reports and letters as required.
*Support dairy arrangements and travel.
*Create and analyse specific customer data as required.
*Provide core administrative functions to support the work management.

General Support
*Raise purchase orders using Sage
*Record products in stock using Sage
*Support internal and external post
*Order stationary
*Ad hoc support to Administration Manager
*To highlight issues of an urgent nature to Admin Manager

Essential Skills and Behaviours required for Success

*Self-motivation and confidence.
*Strong Excel skills.
*Excellent communication skills – to include written and verbal skills.
*Passionate about putting the Customer first with a positive, friendly attitude.
*Excellent quality management and accuracy focus in all types of administration.
*Good organisational skills with a detailed and structured approach to work.
*Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
*Ability to converse confidently with external and internal customers (ie speaking clearly, listening, comprehending and interpreting).
*Ability to multi-tasks and be resilient in a high pressured and fast paced environment.
Professional Experience/Preferred
*Administration experience in a Sales or Customer facing Contact Centre environment.
*Outbound calling – soft selling skills.
*Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
*Experience in the consistent use of different systems and Microsoft software packages.

Mandeville is acting as an Employment Agency in relation to this vacancy.

Salary: £20000 – £26000/annum

Job Type: Permanent

Location: Oxfordshire

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