Job Title: Customer Service Representative (Emails only)
Job Type: Ongoing temp role
Industry: Customer Service
Location: Salford Quays (By the Lowry Shopping Outlet)
Salary: £8.91 an hour. Start date ASAP and needs people to commit to at least 4 weeks work
Are you looking for a new Customer service opportunity?
Are you looking to work for a blue chip company?
Are you looking for a customer service job with a work/life balance?
Then this is the job for you!
This is a temporary position starting immediately, therefore you must be able to start ASAP. This position will turn permanent for the right candidate. As a Customer Service Representative we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:
Acting as the first point of contact for all queries via e-mail, webchat and social media
Making outbound calls following up on enquiries about availability
Providing a world class customer service over the telephone
Dealing with queries and complaints
Working to team and individual targets
Logging all information accurately on the in-house system
Hours of work:
Working 9am-5pm or 10am-6pm Monday to Friday and could involve one day at weekend Saturday or Sunday 10am-6pm (37.5 hours a week)
Great working environment
Newly refurbished building
28 days holiday per year (includes bank holidays)
Dedicated consultant at Search Consultancy
Have you got the following experience or skills?
Previous experience of delivering exceptional customer service
Ability to sympathise with the customer
Working in a fast paced environment
Ideally phone based customer service experience
Ability to problem solve and take ownership of each customer query
Excellent communication skills at all levels
A passion for customer service
Excellent team player
Then we want to hear from you! Please apply online now….
Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Job Type: Contract
Location: Salford, Greater Manchester
To apply for this job please visit www.cv-library.co.uk.