Recruitpol Ltd is currently seeking a German Speaking Customer Service Representative for our client based in the St Neots area. This is a full-time, permanent position Monday to Friday (09:00- 17:30) with a starting salary of £23.500 per annum.
The candidate must be fully bi-lingual in German and have some previous customer service experience.
German Customer Service Representative Responsibilities:
* Provide Excellent customer and technical support in a fast paced environment via phone, email, and chat
* Resolve customer issues using critical-thinking and customer support skills
* Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
* Support Sales and Account Managers with all aspects of their customer and dealer relationships
* Communicate procedures, policies and effectively manage expectations
* Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)
German Customer Service Representative Requirements:
* Must be fully bi-lingual in German
* 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment
* Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
* Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
* Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
* Strong time management skills and the ability to prioritize
* Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
* Always thinking about the department/company goals and always willing to step up and help out
German Customer Service Representative Benefits:
* 3 days working from home
* Company Pension
* Health plan
* Gym Membership
* Options for shares
* Fantastic career progression
* Casual dress code
Salary: £23000 – £25000/annum
Job Type: Permanent
Location: Saint Neots, Cambridgeshire