Customer Service Representative – Full Time – Saint Neots

  • Anywhere

Recruitpol Ltd is currently seeking a German Speaking Customer Service Representative for our client based in the St Neots area. This is a full-time, permanent position Monday to Friday (09:00- 17:30) with a starting salary of £23.500 per annum.

The candidate must be fully bi-lingual in German and have some previous customer service experience.

German Customer Service Representative Responsibilities:

* Provide Excellent customer and technical support in a fast paced environment via phone, email, and chat

* Resolve customer issues using critical-thinking and customer support skills

* Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries

* Support Sales and Account Managers with all aspects of their customer and dealer relationships

* Communicate procedures, policies and effectively manage expectations

* Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

German Customer Service Representative Requirements:

* Must be fully bi-lingual in German

* 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment

* Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner

* Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions

* Able to patiently handle escalated clients in a calm manner and diffuse challenging situations

* Strong time management skills and the ability to prioritize

* Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems

* Always thinking about the department/company goals and always willing to step up and help out

German Customer Service Representative Benefits:

* 3 days working from home

* Company Pension

* Health plan

* Gym Membership

* Options for shares

* Fantastic career progression

* Casual dress code

Salary: £23000 – £25000/annum

Job Type: Permanent

Location: Saint Neots, Cambridgeshire