Customer Service Representative – Full Time –


The Role

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as Customer Service Representative.

You’ll be working for Scotframe in Cumbernauld, Glasgow. Scotframe is one of more than 30+ exciting Saint-Gobain brands in the UK. Established in 1989, Scotframe manufactures and supplies full timber frame housing kits in the UK and is a market leader in closed panel systems used extensively for new build homes in Scotland and England. Part of the global Saint-Gobain group since 2017, Scotframe operates across the UK and has a growing portfolio of international clients. Over the past three decades, the company has supplied timber frame kits for over 30,000 homes. The company has two manufacturing centres in Inverurie (near Aberdeen) and Cumbernauld (near Glasgow) as well as sales offices and showrooms in Inverness, Dundee and Swindon. Scotframes employs over 190 people and has a turnover of more than £36 million.

Customer Service Representative – Self Build – Swindon

This is an exciting opportunity for a self-motivated, experienced Customer Service Representative with excellent customer contact skills to provide support to our Self-Build Team, in particular the Sales and Estimating Departments, in line with Scotframes customer focused strategy. We’re looking for an enthusiastic and highly motivated individual preferably with previous experience in a sales environment, so if you’re looking for a new challenge, this could be the role for you!

Your responsibilities will include…

Be the first point of contact for our customers and providing excellent customer service, confidently approaching customer in the showroom
Answering requests for information from new potential customers, which may come via an in person showroom visit, phone, website or email
Providing excellent administration support to the business, in particular to the sales and estimating teams, including:
Logging new enquiries to our ERP system
Sending quote requests to suppliers
Raising purchase orders
Providing cover and support for telephone enquiriesWhat kind of person are we looking for?

An energetic, self-motivated, skilled administrator who cares deeply about customers and is prepared to go the extra mile to deliver a fantastic experience for the customer, you should have:

Excellent telephone and customer service skills
Strong communication, literacy and numeracy skills
Strong analytical skills and careful attention to detail
The ability to work on your own, self-motivated and able to use your own initiative, as well as being a team player
Strong organisational skills and the ability to prioritise your own workload
Flexibility and the ability to deal with high volumes of work
Excellent IT literacy on Word, Excel, Outlook and databasesSome knowledge of the construction industry would be helpful but is not essential.

What are the benefits?

In addition to a competitive salary, you will benefit from a significant focus on your own personal development and also have access to:

A wide range of learning and development opportunities.
A defined contribution pension scheme.
33 days holiday (including bank holidays)
As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
Staff discounts on high street and leisure activities and various other benefits.About Us

Diversity & Inclusion

We are working hard to be an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

What about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.


Job Type: Permanent

Location: Swindon, Wiltshire

To apply for this job please visit

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