It Support Technician – Full Time – Churchover

IT

Are you an IT support technician who has recently completed their apprenticeship and is looking for a company to develop and grow with? Or someone who has experience of working on a service desk but wants to be exposed to a greater variety of technologies and improve and advance their technical knowledge?

If so, our client is a Customer focused Managed Service Provider who thrive on delivering the best possible support and service to their client base.

You will be working in an environment where everyone pulls together as a team. Your input is crucial to the development of the business and client satisfaction. This is a company where ideas, collaboration, mutual respect and a real passion for first class service is at the core of the business.

Responsibilities:

* Respond to inbound support request, whether they be electronic or via phone calls, in timely and professional manner. All support activity to be recorded in our helpdesk system.

* Ensuring Helpdesk standards are maintained. These standards include communicating updates to customers, recording time spent and activities completed, escalation processes, upholding internal SLA’s.

* You will need to be able to triage and assign tickets to other members of the team.

* Potentially go onto customer site to provide support and also assist with project installations

Personal Skills we cannot compromise on:

* Enjoys working in a lively, sometimes pressured, environment to ensure customers receive an accurate and professional response in a timely manner.

* Ability to react to the needs of the business and adapt pace accordingly

* A can-do approach

* Act in accordance with our clients values:

* Honesty

* Transparency

* Integrity

* Demonstrate flexibility and open mindedness

* Empathy and intelligence

* Good humour and persistence

Technical Skills:

* Good working knowledge of all Windows desktop operating systems from Windows 7 to Windows 11

* Working knowledge of Windows Server operating systems

* Administration of Active Directory, DNS, DHCP

* Administration of Office 365

* Experience with Apple Mac platform would be beneficial although not essential.

* A basic understanding of business network switches, routers and firewalls and how they work

* On the job training will be provided

Our client understands that this job is not an easy one and they work hard to ensure you are supported and happy. They positively encourage and support training and development and reward staff who go above and beyond. They are flexible in their approach and genuinely want to work with people who can see the potential of the business and want to play a part in its growth.

Salary: £19000 – £22000/annum

Job Type: Permanent

Location: Churchover, Warwickshire

To apply for this job please visit www.cv-library.co.uk.

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