Senior Customer Care Advisor – Full Time – Chesterfield

Customer Services

Senior Customer Care Advisor
Basic salary between £25,000 and £28,000 + bonus
Based near Chesterfield

We’re looking for an experienced and talented customer service advisor to join my client’s business as a senior member of their customer care team. You’ll still be handling customer calls and emails but you will be supporting the Team Leader as their number 2. This international business has a great working environment and what’s more, they are growing so it’s a fantastic time to join the team!

The Role:

On a day to day basis, you’ll be handling inbound calls from customers, taking orders, checking availability of product and dealing with any queries or problems a customer may have. In addition to the general customer care duties, you’ll have extra responsibilities, supporting the team leader and acting as their deputy to ensure the department’s objectives are achieved
You’ll be working closely with other departments as well as customer care to ensure clients receive an outstanding service
As a key user of the SAP system you will also help to train the customer care and sales teams and test the system when changes are introduced.
You’ll run reports and communicate with the Directors to share information and will be responsible for the team in the Team Leader’s absence
Part of the role will also include working closely with the logistics department to co-ordinate products in and out,The Person:

We’re looking for someone who has fantastic customer service skills and can solve problems to ensure a great client experience.
Experience using an ERP system is essential, ideally SAP but any ERP would be fine
Excellent communication skills, both written and verbal are key as you’ll be liaising with different internal departments as well as customers.
We’re looking for someone who has an understanding of transport and logistics
You’ll be able to lead from the front and have confidence to help and support those in your team
Attention to detail and accuracy are key as well as strong organisational skills.
You’ll also need experience using ExcelThe Package:

A basic salary of between £25,000 and £28,000 is offered depending on experience
There is an annual bonus available after an initial qualifying period
25 days holiday + bank holidays
Free onsite parkingThis role is available immediately so please get in touch by applying below. Shortlisted candidates will be contacted within 72 working hours

Highbridge Talent is acting as a recruitment agency in relation to this role

Salary: £25000 – £28000/annum + annual bonus

Job Type: Permanent

Location: Chesterfield, Derbyshire

To apply for this job please visit www.cv-library.co.uk.

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